Terms of service

Terms & Conditions

Effective date: 18 August 2026

Welcome to https://mula.living/ (the “Website”), operated by Sandhya Enterprises, under the trade name MULA LIVING (“MULA”, “we”, “us” or “our”).

Please read these Terms & Conditions (“Terms”) carefully before accessing the Website or purchasing any product from us.

By accessing, browsing, using the Website, creating an account, submitting an enquiry, or placing an order, you agree to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund / Cancellation Policy, and any other policies referenced on the Website.

If you do not agree with these Terms, please do not use the Website or place an order.

Key Details

Item Details
Website https://mula.living/
Business Sandhya Enterprises, trading as MULA LIVING
GSTIN 36BMEPA9993F1ZS
Governing law Laws of India
Jurisdiction Hyderabad, Telangana, India
Customer support info@mula.living · +91 81060 76767

Contents

General Website and Orders

  1. About MULA

  2. Acceptance of These Terms

  3. Website Use

  4. Product Information

  5. Product Availability

  6. Pricing

  7. Placing an Order

  8. Customer Information

  9. Payment

  10. Shipping and Delivery

  11. Cancellation, Returns, Refunds and Exchanges

  12. Customised or Personalised Products

Content, Privacy and Liability

  1. Intellectual Property

  2. User-Submitted Information and Content

  3. Third-Party Services and Links

  4. Privacy

  5. Accuracy of Website Information

  6. Disclaimer

  7. Limitation of Liability

  8. Indemnification

  9. Force Majeure

  10. Suspension or Termination

Legal and Contact Information

  1. Changes to These Terms

  2. Severability

  3. No Waiver

  4. Entire Agreement

  5. Governing Law and Jurisdiction

  6. Contact Us

1. About MULA

The Website is operated by Sandhya Enterprises, trading as MULA LIVING.

  • GSTIN: 36BMEPA9993F1ZS

  • Business address: MIG-490, Mayuri Nagar, Road No. 14, Miyapur, Hyderabad, Telangana – 500049, India

  • Email: info@mula.living

  • Phone: +91 81060 76767

MULA is engaged in the sale of lifestyle, apparel, textile, home and related products offered through the Website.

2. Acceptance of These Terms

By using the Website or purchasing products through it, you confirm that:

  • You have read and understood these Terms;

  • You agree to comply with these Terms and applicable laws;

  • The information provided by you is accurate and complete;

  • You have the legal capacity to enter into a binding agreement.

These Terms apply to all visitors, users, customers and purchasers of the Website.

3. Website Use

You may use the Website only for lawful purposes and in accordance with these Terms.
You must not use the Website:

  • For any unlawful, fraudulent or unauthorised purpose;

  • To interfere with or disrupt the Website or its systems;

  • To gain unauthorised access to accounts, systems or data;

  • To transmit viruses, malicious code or other harmful material;

  • To scrape, copy, reproduce or systematically extract Website content without permission;

  • To infringe the intellectual property, privacy or other rights of MULA or any third party;

  • To submit false, misleading or fraudulent information;

  • To use the Website in a manner that may damage MULA or its reputation.

We reserve the right to suspend or restrict access to the Website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the Website are accurate and current.

However, there may be minor variations in:

  • Colour;

  • Texture;

  • Finish;

  • Pattern;

  • Measurements;

  • Appearance; or

  • Other visual characteristics.

Such differences may occur due to screen settings, photography, lighting, manufacturing processes, natural materials or handcrafted production.

Where products involve natural fibres, natural dyes, handloom processes or handcrafted techniques, variations may occur and may form part of the individual character of the product rather than constitute a defect.

5. Product Availability

All products displayed on the Website are subject to availability.
We reserve the right to:

  • Limit quantities;

  • Discontinue products;

  • Modify product specifications;

  • Withdraw products from sale; or

  • Refuse or cancel an order where reasonably necessary.

If an order is accepted and subsequently cannot be fulfilled due to unavailability or an error, we will inform you and process the applicable refund in accordance with our Refund / Cancellation Policy.

6. Pricing

All product prices displayed on the Website are in Indian Rupees (INR) unless expressly stated otherwise.

We make reasonable efforts to ensure that pricing information is accurate. However, pricing errors, typographical errors or technical errors may occasionally occur.

MULA reserves the right to correct such errors and, where appropriate, cancel an affected order.

The applicable price for a product is the price displayed on the Website at the time of placing the order, subject to any applicable correction or cancellation rights arising from an obvious pricing error.

Any applicable shipping charges, taxes or other charges will be displayed during the checkout process or otherwise communicated before completion of the purchase, as applicable.

7. Placing an Order

When you place an order through the Website, you are making an offer to purchase the selected product(s) subject to these Terms.

After placing an order, you may receive an acknowledgement confirming that your order request has been received.

This acknowledgement does not necessarily mean that your order has been accepted.

An order shall be considered accepted only when MULA confirms the order and/or initiates fulfilment, as applicable.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Payment issues;

  • Suspected fraud or unauthorised activity;

  • Errors in the order;

  • Inability to fulfil the order;

  • Violation of these Terms; or

  • Other legitimate business or legal reasons.

Where payment has already been received for an order that is cancelled by us, the applicable amount will be refunded in accordance with our Refund / Cancellation Policy.

8. Customer Information

You agree to provide complete, accurate and current information when placing an order or submitting information through the Website.

You are responsible for ensuring that your:

  • Name;

  • Email address;

  • Mobile number;

  • Billing information;

  • Shipping address; and

  • Other order details

are accurate.

MULA shall not be responsible for delays, failed deliveries or other consequences arising from incorrect or incomplete information provided by you.

9. Payment

Payments for products purchased through the Website must be made using the payment methods made available during checkout.

You authorise MULA and/or its authorised payment service providers to process the payment associated with your order.

Payment information may be processed by third-party payment service providers subject to their own terms and privacy practices.

An order may not be considered successfully placed until payment has been successfully authorised or otherwise confirmed, where applicable.

10. Shipping and Delivery

Orders will be shipped and delivered in accordance with the Shipping / Delivery Policy published on the Website.
Delivery timelines provided by MULA are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances beyond our reasonable control, including:

  • Logistics delays;

  • Weather conditions;

  • Public holidays;

  • Natural disasters;

  • Government restrictions;

  • Strikes;

  • Transportation disruptions; or

  • Other unforeseen circumstances.

MULA shall not be responsible for delays caused by circumstances beyond its reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

11. Cancellation, Returns, Refunds and Exchanges

Cancellation, return, refund and exchange requests shall be governed by the respective Refund / Cancellation Policy and any Return / Exchange Policy published on the Website.
Different products may be subject to different eligibility conditions depending on their nature, condition, customisation or other applicable restrictions.
Nothing in these Terms is intended to exclude or limit any rights available to consumers under applicable law.

12. Customised or Personalised Products

Where MULA offers customised, personalised, made-to-order or specially produced products, such products may be subject to specific terms regarding cancellation, return, exchange and refund.
Any such conditions will be communicated on the relevant product page, during checkout, or through the applicable policy.
Customers are responsible for reviewing and approving the information, specifications, measurements, personalisation details or other instructions submitted for customised products.
MULA shall not be responsible for errors caused by incorrect information provided by the customer.

13. Intellectual Property

All intellectual property appearing on or forming part of the Website, including but not limited to:

  • MULA name and branding;

  • Logos;

  • Product names;

  • Designs;

  • Photographs;

  • Videos;

  • Graphics;

  • Illustrations;

  • Text;

  • Website layout;

  • Content;

  • Product descriptions; and

  • Other materials

is owned by or licensed to MULA and/or its respective rights holders.

You may access and use Website content solely for your personal, non-commercial use in connection with browsing or purchasing from MULA.

You must not, without prior written permission:

  • Copy;

  • Reproduce;

  • Modify;

  • Republish;

  • Distribute;

  • Sell;

  • Exploit;

  • Create derivative works from; or

  • Commercially use

any Website content or MULA intellectual property.

14. User-Submitted Information and Content

Where the Website permits you to submit reviews, photographs, comments, testimonials or other content, you remain responsible for the content you submit.
You must ensure that any content submitted by you:

  • Is accurate where it purports to state facts;

  • Does not violate applicable law;

  • Does not infringe any third-party rights;

  • Does not contain malicious code;

  • Is not defamatory, abusive, obscene or misleading; and

  • Does not contain confidential information belonging to another person.

By submitting content to MULA for publication or promotional purposes, you grant MULA a non-exclusive, royalty-free right to use, reproduce, display and distribute that content for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.

15. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, payment providers, social media platforms, logistics providers, analytics tools or other services.

These third parties operate independently and may have their own terms and privacy policies.

MULA is not responsible for the content, availability, security or practices of third-party websites or services outside our control.

16. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how MULA collects, uses, stores and protects personal information.
By using the Website, you acknowledge and agree to the processing of personal information in accordance with the Privacy Policy and applicable law.

17. Accuracy of Website Information

While we endeavour to keep the Website accurate and up to date, we do not guarantee that all Website content will always be:

  • Complete;

  • Accurate;

  • Current;

  • Error-free; or

  • Available without interruption.

There may occasionally be typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability, descriptions or other Website content.
MULA reserves the right to correct such information and, where appropriate, modify or cancel affected orders.

18. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
MULA does not guarantee that:

  • The Website will always be available or uninterrupted;

  • The Website will be completely secure or error-free;

  • All content will always be accurate or complete; or

  • The Website will be free from technical defects.

Nothing in these Terms is intended to exclude any statutory consumer rights or legal protections that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, MULA shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the Website or products purchased through it, except where such liability cannot legally be excluded.
MULA’s liability in relation to a particular product or transaction shall, to the extent legally permitted, be limited to the amount actually paid by the customer for the product or transaction giving rise to the claim.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MULA, its personnel, service providers and representatives from claims, losses, liabilities and reasonable expenses arising from:

  • Your unlawful or improper use of the Website;

  • Your violation of these Terms;

  • Your violation of applicable law; or

  • Your infringement of the rights of MULA or any third party.

21. Force Majeure

MULA shall not be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters;

  • Floods;

  • Fire;

  • Epidemics or pandemics;

  • Government restrictions;

  • War;

  • Civil unrest;

  • Strikes;

  • Transportation disruptions;

  • Power or telecommunications failures; or

  • Other unforeseen events beyond reasonable control.

22. Suspension or Termination

MULA reserves the right to suspend, restrict or terminate access to the Website or refuse an order where:

  • You breach these Terms;

  • You engage in fraudulent or unlawful activity;

  • Your actions threaten the security or operation of the Website; or

  • Such action is otherwise reasonably necessary to protect MULA, its customers or its legal interests.

Termination or suspension will not affect rights or obligations that accrued before termination.

23. Changes to These Terms

MULA may update or modify these Terms from time to time.

Any revised Terms will be posted on the Website with an updated effective date.

Your continued use of the Website after revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

You should review these Terms periodically.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or limited to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

25. No Waiver

If MULA does not immediately enforce any provision of these Terms, that shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

26. Entire Agreement

These Terms, together with the Privacy Policy and other policies expressly incorporated by reference on the Website, constitute the agreement governing your use of the Website and purchase of products from MULA, except where additional terms are expressly provided for a particular product or service.

27. Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms, the Website or a transaction with MULA shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana, India, subject to applicable law.

28. Contact Us

For questions, concerns or assistance regarding these Terms or your order, please contact:

MULA LIVING — Sandhya Enterprises

By accessing, browsing or using https://mula.living/, or by placing an order through the Website, you confirm that you have read, und