Privacy Policy

Last updated: 18 August 2026

MULA LIVING (“MULA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use https://mula.living/ (the “Website”), create an enquiry, place an order, make a payment, contact us, subscribe to our communications, or otherwise interact with MULA.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information for specific purposes.

Contents

1. About MULA LIVING

2. Information We Collect

3. How We Collect Information

4. How We Use Your Information

5. Cookies and Similar Technologies

6. Sharing of Personal Information

7. International Processing and Transfers

8. Data Security

9. Data Retention

10. Your Rights and Choices

11. Children’s Privacy

12. Third-Party Websites and Services

13. Marketing Communications

14. Changes to This Privacy Policy

15. Grievance and Privacy Contact

16. Governing Law

1. About MULA LIVING

The Website is operated by Sandhya Enterprises, carrying on business under the trade name MULA LIVING.

• GSTIN: 36BMEPA9993F1ZS

• Business address: MIG-490, Mayuri Nagar, Road No. 14, Miyapur, Hyderabad, Telangana – 500049, India

• Phone: +91 81060 76767

• Email: info@mula.living

2. Information We Collect

Depending on how you interact with MULA, we may collect the following categories of information.

2.1 Information You Provide Directly

When you submit an enquiry, contact us, create an account, place an order, subscribe to communications or otherwise provide information to us, we may collect:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• City, state and PIN code

• Information submitted through enquiry or contact forms

• Product preferences and requirements

• Any communication or correspondence you voluntarily provide

You are responsible for ensuring that the information you provide is accurate and up to date.

2.2 Order and Payment Information

When you place an order through the Website, we may collect information necessary to process and fulfil your order, including order details, billing information, delivery details, transaction status and related information.

Payments may be processed through third-party payment service providers. Payment providers may independently collect and process payment information in accordance with their own privacy policies and terms.

MULA does not intend to store complete payment card details on its own systems unless expressly stated otherwise.

2.3 Information Collected Automatically

When you access the Website, certain technical and usage information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language preferences

• Referring and exit pages

• Pages visited

• Time spent on the Website

• Date and time of access

• Website interaction and usage information

• Cookie and similar technology information

This information helps us maintain, secure and improve the Website.

2.4 Information from Third Parties

We may receive information from third-party services when you interact with MULA through payment providers, logistics partners, analytics services, advertising platforms, social media platforms or other integrated services.
The information received will depend on the service and your interaction with it.

3. How We Collect Information

We may collect information:

• Directly from you: When you submit an enquiry, place an order, contact us, subscribe to our communications or otherwise provide information.

• Automatically: Through cookies, server logs, analytics technologies and similar tools when you browse the Website.

• From third parties: Such as payment processors, delivery partners, analytics providers, advertising platforms, social media platforms and other service providers, where permitted by applicable law.

4. How We Use Your Information

We may use your personal information for the following purposes:

4.1 Orders and Services

We may use your information to:

• Process and confirm your orders

• Process payments

• Arrange delivery and fulfilment

• Provide customer support

• Respond to enquiries

• Communicate regarding your order or enquiry

• Manage returns, refunds or exchanges where applicable

• Provide information relating to products and services

4.2 Website and Business Improvement

We may use information to:

• Understand how visitors use the Website

• Improve Website functionality and performance

• Improve our products and services

• Analyse customer preferences and trends

• Develop new products, services and features

• Improve your experience with MULA

4.3 Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to communicate with you about:

• New collections

• Products and launches

• Offers and promotions

• Brand updates

• Events

• Other MULA-related communications

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at info@mula.living.

4.4 Security and Fraud Prevention

We may process information to:

• Protect the Website and our systems

• Detect and prevent fraudulent or unauthorised activity

• Investigate security incidents

• Protect our customers and business

• Enforce our terms and policies

4.5 Legal and Regulatory Compliance

We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, court orders or other lawful requirements.

5. Cookies and Similar Technologies

MULA may use cookies and similar technologies to operate, secure and improve the Website.

These technologies may help us:

• Remember preferences

• Maintain sessions

• Understand Website traffic

• Analyse Website performance

• Improve functionality

• Measure marketing and advertising effectiveness

Third-party service providers may also use cookies or similar technologies when providing services to MULA.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Website features.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share personal information, where reasonably necessary, with trusted service providers that assist us in operating our Website and business, including:

• Website hosting and technology providers

• Payment service providers

• Logistics and delivery partners

• Customer support providers

• Analytics providers

• Marketing and communication service providers

• Professional advisers and consultants

Such service providers may process information only to the extent necessary to provide services to MULA and may be required to maintain appropriate confidentiality and security safeguards.

We may also disclose information where necessary:

• To comply with applicable law or legal process

• In response to lawful requests by government or law enforcement authorities

• To investigate suspected fraud or unlawful activity

• To protect the rights, property or safety of MULA, our customers or others

• In connection with a merger, acquisition, restructuring, financing, sale of assets or similar business transaction

7. International Processing and Transfers

Some of our technology providers or service partners may process information from locations outside India.

Where personal information is transferred, stored or processed outside India, we will take reasonable steps to ensure that such processing is carried out with appropriate safeguards and in accordance with applicable law.

8. Data Security

We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include access controls, secure infrastructure, restricted access and other appropriate safeguards.

However, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and provide services

• Maintain transaction and business records

• Respond to enquiries

• Resolve disputes

• Prevent fraud and misuse

• Comply with legal and regulatory obligations

• Protect our legal rights and legitimate business interests

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information relating to you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where permitted by law

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a grievance regarding the processing of your personal information

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise your rights or raise a privacy-related concern, contact us at info@mula.living.

11. Children’s Privacy

The Website is not intended to knowingly collect personal information from children.

We do not knowingly solicit or collect personal information from children without appropriate consent. If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address and delete such information in accordance with applicable law.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms or services.

This Privacy Policy does not apply to the privacy practices of third parties that we do not control.

We encourage you to review the privacy policies and terms of any third-party website or service before providing your information.

MULA is not responsible for the privacy or security practices of third-party websites or services.

13. Marketing Communications

Where permitted by applicable law, MULA may send promotional or marketing communications about products, collections, offers, launches, events and other brand-related information.
You may unsubscribe from marketing communications at any time through the unsubscribe option provided in the communication or by contacting:

• Email: info@mula.living

• Phone: +91 81060 76767

Unsubscribing from marketing communications will not necessarily prevent us from sending essential transactional or service-related communications, including order confirmations, payment updates, delivery notifications, account-related communications or responses to your enquiries.

14. Changes to This Privacy Policy

MULA may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services or applicable legal requirements.

Any revised version will be published on this page with an updated “Last updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how your information is handled.

15. Grievance and Privacy Contact

For questions, requests, concerns or grievances relating to this Privacy Policy or the processing of your personal information, please contact:

Sandhya Enterprises – MULA LIVING

• Address: MIG-490, Mayuri Nagar, Road No. 14, Miyapur, Hyderabad, Telangana – 500049, India

• Email: info@mula.living

• Phone: +91 81060 76767

We will review and address privacy-related requests and grievances in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory provisions.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

By using https://mula.living/ or providing your personal information to MULA, you acknowledge that you have read and understood this Privacy Policy.