Refund policy

At Him & Hem, every piece is crafted with care. If something isn’t quite right, we’re here to help.

1. Returns & Exchanges

  • We offer returns and exchanges within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with tags intact.

  • Products purchased on sale or discount are not eligible for returns (exchange only, if applicable).

2. Eligible Items

Returns/exchanges are accepted only for:

  • Size issues

  • Damaged or defective products

  • Incorrect item delivered

3. Non-Returnable Items

  • Customized or tailored outfits

  • Worn, altered, or washed garments

4. Return Process

  • Email us at  himandhem@gmail.com or WhatsApp us at 7075694164 within 7 days of delivery.

  • Share your order ID + reason for return + product images (if damaged).

  • Once approved, we’ll arrange a reverse pickup or guide you with shipping.

5. Refunds

  • Refunds are processed within 5–7 business days after we receive and inspect the item.

  • Amount will be credited to your original payment method.

  • In case of COD orders, refunds will be processed via bank transfer or store credit (will need to setup wallet in the website).

6. Exchange Process

  • Exchanges are subject to stock availability.

  • If the requested size is unavailable, you can opt for:

    • Store credit (in the wallet)

    • Alternative product

7. Reverse Shipping Charges

  • No charges for return.

8. Important Note

We recommend checking the size chart carefully before placing your order to ensure the perfect fit.

9. International Shipping

We ship internationally through reliable courier partners. International orders are typically delivered within 7-10 working days, but delays may occur due to customs processing and other factors.

  • For international deliveries, orders may be left at the doorstep or mailbox if a signature is not required as per standard global shipping practices.

  • Cash on Delivery (COD) is not available for international orders.

  • In case customs authorities or the courier partner contact the customer for payment of any customs duties, taxes, or related charges, the customer is solely responsible for settling these amounts directly with them.

  • If the customer refuses to pay and the order is returned or marked as RTO, no amount will be refundable.

  • If you require assistance with customs, feel free to reach out to us.

Please note: We do not permit returns or exchanges for international orders. However, in case of a defective product, kindly contact our support team at  himandhem@gmail.com within 48 hours of delivery.